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GUARANTEE POLICIES

don't worry be happy guarantee

Don't worry, I want you to be happy with your new pet. If the big day comes, you open the box and you find that you're just not satisfied with what you see for any reason please let me know right away

healthy dragon policy

All dragons are healthy and eating on a varied diet well before being made available for new homes. I will not sell an animal I haven't confirmed to be thriving. I guarantee the health of all my dragons for 30 days as long as the care provided has been deemed appropriate (i.e. lighting, housing, substrate, feeding and supplementation). 

If your new dragon is not doing well or you are concerned for any reason please call or message me right away! I'm here to help! Sometimes just a few adjustments to their care can make all the difference between survive and thrive. It is my responsibility to ship you a healthy dragon. It is your responsibility to communicate any problems you may be having with your new baby. I'm here for you!

I reserve the right to refuse a refund or replacement if I deem the animal has been inappropriately cared for and/or the situation could have been avoided. Again, please contact me right away if you have any concerns. While I do guarantee the health of your dragon this guarantee does not encompass any veterinary costs incurred during ownership. This only covers the cost of the dragon. Veterinarian costs are a part of responsible animal ownership.

live delivery guarantee

I use only the safest, tried and tested shipping methods using FedEx approved live animal packaging to ensure your new baby arrives to your door safe and sound.

Animals are shipped via FedEx priority overnight delivery by 10:30 am for most areas. I use reptiles2you as my live shipment vendor. They are a trusted name in the industry and supply top of the line shipping supplies with easily recognizable dual color boxes to stand out so your shipment is clearly marked as a live animal. I take no risk and spare no expense to ensure your animal arrives safely to your door. You are required to be home to accept delivery. It is unacceptable to leave the animal on a porch for any length of time. 

 

I stand by my shipping methods, in the rare event an animal arrives and is doa I will replace the animal at no cost to you. You MUST contact me within 20 minutes of delivery otherwise it is assumed the package was left unattended and the animal perished due to exposure to the elements (ie box left in the sun or rain).

 

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